Assistance


Our hearts go out to all of those impacted by the current health crisis. As our community mobilizes to slow the spread of COVID-19, we want you to know we are here to support you during this time. In consideration of businesses and schools closing, Roseville Utilities will not disconnect for non-payment at this time; we will continue to monitor and reevaluate as this situation evolves. If you need assistance or information regarding payment arrangements, please call 916-774-5300.

You can find answers to some frequently asked questions below. We will continue to update them as new information becomes available. 

Please be aware of utility scams related to COVID-19. Learn more

Is the utility payment counter open?

The payment counter is open Monday - Friday 8a.m. - 5p.m. Please remember to bring your mask as they are required to enter the building. If you'd prefer to stay home, we can also assist you by phone at 916-774-5300. You can also access many account services online at www.roseville.ca.us/billpay

Is Roseville Utilities disconnecting customers for non-payment?

To support our customers, we will not be disconnecting electricity or water for non-payment at this time and will continue to reevaluate this situation as it evolves. 

Will any of our other utility services be disrupted or limited?

We do not foresee any limitations or disruptions to any of our services for water, electricity, or your regularly scheduled trash or recycling pickups. The trash and recycling department has temporarily suspended the hazardous and e-waste pick up service, all other trash and recycling services are still available. 

I haven't paid my bill. What happens next?

You will first receive a mailed reminder notice. There is a 10 day grace period before a 5% late fee is assessed. Two automated reminder phone calls will be made to the phone number associated with the account before service is disconnected. Please call our office before the final date to pay on the reminder notice if you need to make a payment arrangement or discuss partial payment options.