Our hearts go out to all of those impacted by the current health crisis. As our community mobilizes to slow the spread of COVID-19, we want you to know we are here to support you during this time. Your utility services continue to operate but there are several changes to note.
Utility disconnections or shut-offs
In consideration of businesses and schools closing, Roseville Utilities will not disconnect or shut-off for non-payment at this time. We will continue to monitor and reevaluate as this situation evolves. If you need assistance or information regarding payment arrangements, please call 916-774-5300.
Public counter closures
- For the safety of our customers and our staff, the utility payment counter is now closed. Our online payment system and pay-by-phone options are still available. For more information, visit roseville.ca.us/utilitybilling.
- Both Environmental Utilities and Roseville Electric Utility public counters are closed. You can still connect with us by phone or email. Visit roseville.ca.us/eu or roseville.ca.us/electric to connect with specific utility services.
- Our Utility Exploration Center is closed and programming has been suspended.
Service changes
- For water efficiency, Water Wise House Calls have been suspended. Please contact us by phone if you need assistance with water use efficiency at (916) 774-5761.
- For water service assistance, please note that our customer service staff is working remotely. You can leave a message and we will promptly return your call within 30 minutes. Call us at (916) 774-5750.
- Trash and recycling services will remain in place as normal. Free door-to-door pick up has been suspended.