General information

How often will I be billed?

Most customers are billed monthly but this can vary depending on the types of service you have.

What is the basic service charge on my bill?

The Basic Service Charge recovers some of the fixed costs of the utility, including meter maintenance, meter reading, billing, information technology, customer service and general administration. This is a fixed cost and does not flucutate according to usage.

What are your hours of operation?

The customer service counter is open Monday-Friday from 8:00a.m. - 5:00p.m. We are closed on all bank holidays.

What services does Roseville Utilities provide?

The City of Roseville provides Electric, Water, Sewer and Refuse for everyone residing within city limits. You will see charges for all of these services on your bill.

What is the schedule for my garbage pick up?

We offer text, email and phone reminders for weekly collection services for trash and green waste.  Trash is collected weekly and green waste is collected every other week, Monday-Friday. The collection day depends on where you live in the City. Bins must be set out at the curb by 7 a.m. for pickup.

Find your trash or green waste pick up day or schedule reminders here:

What are the basic rates for each service?

Why is the owner required to have the water and sewer in their name?

This requirement is in accordance with our City's municipal code.

Where can I find information about electric rebates for my home?

For more information about rebates, please visit

What are the contact numbers for Electric / Water / Wastewater / Garbage?

Electric: (916) 79-POWER (797-6937) Water/Sewer/Refuse: (916) 774-5770 

Where do I find information about solar/net metering?

To find out more about solar, visit 

Can I still pay on my account by mail if I get an electronic statement?

Yes, payments can be mailed to:
City of Roseville
P.O. Box 619136
Roseville, CA 95661

If someone is moving in/purchasing my home, do I need to call to cancel my service?

Yes, always call to notify us if you are no longer responsible for the service at a location to make sure you are no longer being billed.

How much notice do I need to give before signing out of service?

A minimum of two business days and a maximum of 30 days notice is required to ensure we are able to accommodate your request to start/stop service. 

Can I change my due date?

The due date of your bill is determined by the location of your service and will be the same every month. Your due date is available on your monthly statement or can be found online or by calling 916-774-5300.

Is my information secure?

Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

How can I conserve water?

To find out more about water conservation, click here.

What is prop 218?

Proposition 218 gave taxpayers the right to vote on all local taxes, and requires taxpayer approval of property related assessments and fees.

How can I lower my electricity usage?

For tips and tricks to lower your bill, visit

Am I eligible for the Electric Rate Assistance Program?

To find out more about all of our assistance programs, visit

Can I make a payment on someone else's account?

Yes. With the account number a payment may be made using the automated phone system or live representative at 916-774-5300. 

How do I view my previous bills?

Log into your account at Navigate to Account Transaction History on the left hand menu. Bills that are available to view will be in blue text labeled Bill Print. Click on the text to view a .pdf of your bill. You will only be able to view bills generated in the new system. If you need copies of bills prior to November 2017, please contact our office at 916-774-5300 and we will mail them to you. 

I have two accounts, why can I only see one when I log in?

Make sure the missing account has been registered with the same email address and password used to register the account that is showing in your profile. If you need further assistance, please contact our office at 916-774-5300.

Can I request an extra garbage pickup?

Simply login to CSS at
Then, click on utility requests and choose extra garbage pick up.

Select a can type from the drop down list and choose date from the calendar, then click submit. The fee for the extra pickup will be added to your next statement. 

Please have the can out at the curb by 7am on the day you request the pick up, making sure that everything fits in the bin with the lid closed. Additional items outside of the can will not be picked up. 

If you find that you frequently need an extra pickup, you can also have an additional can added to your account. Please call 916-774-5300 to inquire. 

Payment arrangements

Can I make a payment arrangement?

Payment arrangements can be made under certain conditions. Please call our office at 916-774-5300 to discuss your options. 

Can I pay off my payment arrangement early?

Yes. There is no penalty in paying your payment arrangement off in full at any time. 

My balance is past due. Will this payment arrangement prevent disconnection?

As long as your payment arrangement remains current, yes. 

I have AutoPay. Will this arrangement prevent my payment from drafting?

Auto Pay is designed to draft payments on the account due date. While on a pay arrangement, it is best to suspend your auto pay option.

What happens if I don't keep my payment arrangement?

You will receive a 24 hour notice for disconnection. All future accounts will be subject to a deposit, and future pay arrangements will not be available.

What is the difference between AutoPay and a scheduled payment?

AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.

Payment options

When will my payments be processed?

Payments made using the Pay Today option will post to the account immediately. Auto Pay or Scheduling a future dated payment will post at midnight on the date selected.

I haven't paid my bill. What happens next?

You will first receive a mailed reminder notice. There is a 10 day grace period before a 5% late fee is assessed. Two automated reminder phone calls will be made to the phone number associated with the account before service is disconnected. Please call our office before the final date to pay on the reminder notice if you need to make a payment arrangement or discuss partial payment options. 

How do I change the payment method for my AutoPay?

Select the Setup AutoPay option from Account Menu. Under Options on the right of your screen select Edit AutoPay Setup.

Are there other locations where I can make my payment in person?

The Utility Billing Customer Service Center at 116 South Grant St. Suite 100 is the only authorized location to make a payment on your account in person; any other locations that offer to send your payment on your behalf are not affiliated with the City of Roseville.

Can I cancel a scheduled payment?

You can view, cancel, or change the date on a pending payment online; changes must be made at least 24 hours prior to the existing scheduled date.

What if my payment is rejected?

You will be notified by the City of Roseville if your payment is rejected, this will include the last date to make another payment to avoid disconnection of service and any fees associated with rejected transaction.

How can I confirm my payment has been processed?

If your payment has been processed your account balance will be updated. Payment history can be viewed online under Account > Account Transaction History. Payment tranactions may also be verified using our automated phone option by calling 916-774-5300.

If my service is disconnected and I make a payment, how soon will it be restored?

When the total past due balance is paid, an order to reconnect your service is generated and will be completed as soon as possible. Most re-connections are able to be completed by 5:30pm on the day the payment is made.

Where are the walk up payment drop boxes located?

There are two utility payment drop boxes. A drive-up box is located on East Washington between Vernon Street and Atlantic Street. A walk-up payment box is located near the Utility Billing Customer Service building at 116 South Grant St. Suite 100. It is located on the walkway from the parking garage between the building and the bank. Payments received after 4pm will not be posted until the next business day. 

Can I select the day my AutoPay will draft?

You are not able to choose the day for your AutoPay as it drafts according to your billing cycle. You are able to select the day for one-time payments. 

How do I sign up for AutoPay?

Step-by-step directions are available here 

How do I pay by text?

Log into your account at Navigate to pay-by-text on the left hand menu. Select your notification preference and enter your phone number. Click "save changes". 

What is budget billing?

Budget Billing is a free, stable payment plan. It provides you with a predictable utility bill by evening out your energy costs for the year, allowing you to avoid spikes in your bill caused by seasonal changes in how much energy you use.

How do I sign up for budget billing?

Log into and navigate to Payment on the top menu. Click Budget Bill. Click Budget Billing Sign up to complete your request. You can un-enroll at any time. 

Online bill pay

Which credit cards do you accept?

We accept Visa, Mastercard, Discover, and American Express.

How long does it take for my recurring payments to begin?

If registration has been completed 24 hours before your payment due date, your balance will be drafted on your next due date. Please make sure to pay any balance due before then manually.

How do I sign up for paperless billing?

Select Paperless Options from the menu titled Account.

How do I discontinue paperless billing?

Select Paperless Options from the menu titled Account.

How do I get my account number?

Your account number is located in the upper right hand corner and in the account information section on the Account Details screen.

Will I receive a confirmation that my bill has been paid?

Yes, you will receive a confirmation email.

How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

What is account linking?

Account linking means that payers can link multiple accounts and view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service. Multiple first email notification scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

What if I already have AutoPay set up with my bank?

You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, if offered, using a credit/debit card or bank account through our online payment portal.

I accidentally deleted my current email notification, what should I do?

If you are registered, you can login to the online payment portal to view your bill. Or, you can call 916-774-5300 and ask to have the email resent.

How do I add additional accounts?

Your utility accounts will automatically be linked online without having to register them separately. To view your accounts, select the Account List menu option.

How do I change my name on my account?

Call customer service at 916-774-5300 if you need to update the name on your account.

Do I have to enter an email address to make a payment?

Yes, an email address is required so the payment confirmation can be delivered via email.

Is there a fee for me to pay with my credit card?

There is never a fee for residential customers to make a payment of any kind. Commercial customers are subject to a fee of 2.95% of the transaction amount, or $1.95 fixed, whichever is higher for Web, POS, IVR, Kiosk, Pay By Text, and AutoPay.

When I try to pay my bill, it asks for credit card information and I want to pay by check

Under "How would you like to pay" click on the drop-down box and choose EFT check.