Utility service account payments are due upon receipt of the invoice. An account shall be considered past due if payment is not received on or before the bill due date, which shall be no less than 21 days from the invoice date.
Customers shall be mailed a reminder notice if payment is not received on or before the bill due date. A reminder notice may also be conspicuously posted at the customer’s premises.
Payments for utility services not received by the due date shall be subject to a late payment fee, which shall be added to the subsequent invoice for services.
Roseville Utility customers with accounts consisting of water service only, shall not be subject to interruption of service until the account is at least 60 days past due. In addition to mailed and automated call notices, notice shall be placed at the property 15 days prior to interruption of service. For information regarding ways to avoid interruption of service, please contact our office at (916) 774-5300 or (800) 767-3142.
Payment arrangements allow the amortization of the unpaid balance over multiple months, assisting the customer in bringing their account current. When on a payment arrangement, customers must pay new bill amounts on or before their due date. Should the customer fail to complete the payment agreement after meeting all the requirements listed above for water utility disconnection exemption, the customer will be subject to collection processes including but not limited to, third party collection, tax roll placement, etc.