City of Roseville

The Basic Service Charge recovers some of the fixed costs of the utility, including meter maintenance, meter reading, billing, information technology, customer service and general administration. This is a fixed cost and does not flucutate according to usage.

This requirement is in accordance with our City's municipal code.

Yes, always call to notify us if you are no longer responsible for the service at a location to make sure you are no longer being billed.

Proposition 218 gave taxpayers the right to vote on all local taxes, and requires taxpayer approval of property related assessments and fees.

Make sure the missing account has been registered with the same email address and password used to register the account that is showing in your profile. If you need further assistance, please contact our office at 916-774-5300.

Yes. There is no penalty in paying your payment arrangement off in full at any time. 

You will first receive a mailed reminder notice. There is a 10 day grace period before a 5% late fee is assessed. Two automated reminder phone calls will be made to the phone number associated with the account before service is disconnected. Please call our office before the final date to pay on the reminder notice if you need to make a payment arrangement or discuss partial payment options. 

§ 14.04.060 Time period for payment of bills—Delinquent bills.
A.
Utility service account payment shall be due upon receipt of invoice. Payment may be made either by mail, or at authorized payment locations or through other city-authorized payment methods. An account shall be considered past due if payment is not received on or before the bill due date, which shall be no less than 21 days from the invoice date.
B.
Customers shall be mailed reminder notices if payment is not received on or before the bill due date. A reminder notice may also be conspicuously posted at the customer's premises. If payment in full is not received within 15 days of the reminder notice, service shall be subject to termination.
At least 48 hours prior to termination of service, a final notice shall be provided to the customer by telephone, mail, in person, or by posting in a conspicuous location at the premises in accordance with Section 10010.1(b) of the Public Utilities Code.
Service to an account already subject to special payment arrangements shall be terminated 24 hours after notice is posted on the served premises.
Customers requesting reestablishment of utility service following termination as provided above shall be charged a reestablishment fee as established by resolution adopted by the city council, as amended from time to time.
Service to an account already subject to special payment arrangements shall be terminated 24 hours after notice is posted on the served premises.
Customers requesting reestablishment of utility service following termination as provided above shall be charged a reestablishment fee as established by resolution adopted by the city council, as amended from time to time.
C.
No terminated utility service shall be reestablished until a deposit equivalent to two months' estimated service charges has been made at the discretion of the finance department, together with all delinquent utility charges. A reestablishment charge as established by resolution adopted by the city council, as amended from time to time, shall also be due. If reestablishment of terminated service is requested after regular working hours and all deposits and delinquent charges have been paid, the after hours reestablishment fee shall be due as established by resolution adopted by the city council, as amended from time to time.
D.
Payments for utility services not received by the due date shall be subject to a late payment fee as established by resolution adopted by the city council, as amended from time to time, which shall be added to the subsequent invoice for services.
E.
In addition to the right to discontinue utility services, the city shall have the right to collect the unpaid utility charges from the owner or occupant of such premises at its discretion by any appropriate legal action.
F.
Late payment charges may be waived if the customer enters into a payment arrangement agreement with the city.

You will be notified by the City of Roseville if your payment is rejected, this will include the last date to make another payment to avoid disconnection of service and any fees associated with rejected transaction.

Step-by-step directions are available here 

If registration has been completed 24 hours before your payment due date, your balance will be drafted on your next due date. Please make sure to pay any balance due before then manually.

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

Call customer service at 916-774-5300 if you need to update the name on your account.