Affordable convenience
Arrow ADA Paratransit combines the convenience and flexibility of ride-hailing services with the accessibility and affordability of transit.
Professional drivers
Ride with confidence. Roseville Transit drivers have undergone thorough background checks and safety training.
No surge pricing or same-day fares
Arrow ADA Paratransit fares stay the same no matter when you ride.
The City of Roseville’s certification process follows the Federal Transit Administration’s ADA guidelines. Eligibility is determined by an individual’s ability to get to/from the bus stop, board/exit the bus, and the ability to navigate the Local service.
ADA Paratransit provides eligible passengers:
• Origin-to-destination service
• Assistance beyond the curb, when necessary and feasible to provide
• ADA Paratransit fare
• Discounted fare for one companion for an individual traveling with the passenger
• If approved, a personal care attendant to accompany you on your trips free of charge.
To apply, request an application from the Alternative Transportation office at 316 Vernon St., Suite 150 or download the application or complete it online. Call us at (916) 774-5293 (TDD: (916) 774-5220), or email with questions. Once a request is made, applicants may begin riding with Paratransit benefits while eligibility is determined.
Applicants have 60 calendar days in which to return a completed, signed, original application to the Alternative Transportation office by mail or in person. All information is kept confidential and will be used to determine if the applicant can ride the Local bus system or if the applicant is eligible for Paratransit services. A determination will be made in 21 days.
If approved, applicants will be notified by letter, of their Roseville Paratransit certification status. A Roseville Transit ADA Paratransit photo ID card must be obtained within 6 months of approval. The ID confirms ADA Paratransit eligibility and must be shown each time upon boarding. There is no charge for new and recertification Roseville Transit ADA Paratransit photo ID cards. However, a replacement ID is available for a fee.
If ADA Paratransit eligibility is denied, a letter indicating the reason(s) for the denial and how to appeal the decision will be mailed. Denial of eligibility applies only to Roseville ADA Paratransit service.
Temporary Eligibility
Eligibility may be granted to an individual if the disability or incapacity is expected to last more than 90 days and is long-term but not permanent.
Visitor Eligibility
The entity is required to provide service for any combination of 21 days during any 365-day period beginning with the visitor's first use of the service during that 365-day period. It may request that the visitor
apply for eligibility in order to receive additional service beyond this number of days.
Recertification
To continue ADA Paratransit eligibility, a recertification
application, must be mailed at least 30 days prior to the eligibility expiration date indicated on the Roseville ADA Paratransit ID card. You may also complete the application online. At any time, individuals have the right to request a new determination if there have been changes in their situation.
Open the GO South Placer On-Demand Transit app
The app allows you to book trips within Roseville Transit or
Placer County Transit service areas. You can also book on
your browser.
Or, you may call
(916) or (530) 745-7560 to book your trip over the phone. Agents can assist you 7 days a week, 8 a.m. - 5 p.m.
Please contact us to book a subscription for recurring trips.
Select Roseville Transit Arrow ADA Paratransit service
Choose your pickup and dropoff locations
Select your options:
- Number of riders
- Accessibility needs
- Payment type
Book your trip
Rides can be booked the same day, up to 14 days in advance.
Payment is accepted in the app. Simply select a Single Ride fare pass. If you are paying by credit or debit card, you may book rides up to 7 days in advance.
Be ready for your pickup
Please be ready for the Arrow bus during your designated pickup window. Keep an eye on the app to track the current location of your bus and receive ride notifications. Drivers will only wait 2 minutes.
Share your ride
Other customers may be picked up or dropped off while you're riding Arrow.
By riding Roseville Transit, you agree to follow the Code of Conduct.
Download the GO South Placer mobile app. Or, use the browser version. You may also call 745-7560.
For questions about the app and traveling on transit throughout south Placer, including
Placer County Transit, call (916) or (530) 745-7560.
Roseville Transit can transport passengers with mobility devices provided they can be loaded and secured safely. To make boarding easier, buses are equipped with ramps and the ability to “kneel” by lowering the front steps.
Assistance with passenger lifts, mobility device securement and fare payment is available upon request. Call (916) 745-7560 for a mobility consultation.
Learn more about accessibility.Passengers must present their Roseville Transit ADA Paratransit ID card or an ADA Paratransit ID card issued by another transit agency to receive the ADA Paratransit fare.
Fares
No surge pricing or same-day fares
ADA Paratransit: $2.50 (ADA ID required when boarding)
Learn more about discounts.
Payment methods
Through the mobile app
- Credit or debit card. Save by purchasing a digital pass.
When you board
- Cash (Bus drivers do not carry change, so you’ll need exact fare.)
- Use an existing paper Dial-A-Ride pass
Paper pass retail locations
Alternative Transportation office
Phone: (916) 774-5293
TDD: (916) 774-5220
316 Vernon St., Suite 150
Roseville, CA 95678
Monday: 9 a.m. – noon and 1 – 3 p.m.
Tuesday – Thursday: 9 a.m. – noon and 1 – 5 p.m.
Friday: 8 a.m. - noon
Maidu Community Center
Retail site only, staff cannot answer any transit questions
1550 Maidu Drive, Roseville
Monday – Thursday: 9 a.m. – 6 p.m.
Friday: 9 a.m. – 5 p.m.
Roseville Fitness Center
Retail site only, staff cannot answer any transit questions
1545 Pleasant Grove Blvd., Roseville
Monday – Friday: 5:30 a.m. – 8:30 p.m.
Saturday – Sunday: 8 a.m. – 3 p.m.
Monday - Friday: 5:45 a.m. - 10 p.m.
Saturday - Sunday: 8 a.m. - 5 p.m.
View holiday schedules. Connections available to destinations outside Roseville
To book a ride from Roseville to a Placer County location outside city limits, you will need to book two trips:
- Book a trip to the nearest transfer point to your destination, shown on the map in your app.
- Book your second trip from the transfer point to your final location. Be sure to choose a departure time for your second trip that’s after the arrival time of your first trip.
Fares for each service area may vary.
Or call 745-7560 for assistance.
If you won’t be able to ride, be sure to cancel your trip in advance by calling 745-7560, canceling it online, or on the Go South Placer app.
Passengers receive a no-show when they fail to cancel a reserved or subscription ride before the scheduled pick-up time, when they are absent from the location at the scheduled pick-up time, or when they are not ready at the scheduled pick-up time. Please note that if a passenger is a no-show for the pick-up, the return trip is not automatically canceled.
Each trip that is a no-show or late cancellation and within the passenger’s control is assessed independently. Customers have the opportunity to appeal a no-show or late cancellation.
Excessive No-Shows & Late Cancellations
Excessive No-Shows or Excessive Late Cancellations are defined as a pattern or practice of missing or late cancelling a disproportionate number of scheduled reservations for reasons within the passenger’s control. A pattern or practice involves intentional, repeated or regular actions that are not isolated, accidental or singular incidents. Frequency of use, or proportion of trips missed will be considered when determining a pattern or practice of abuse.
Suspension
Customers who are deemed to have Excessive No-Shows or Late Cancellations are subject to suspension. Alternatively, an optional in-lieu fee can be paid instead of being suspended. Customers have the right to appeal a suspension as per the appeal process described in the Roseville Transit Service Polices, viewable online or at the Alternative Transportation office.
Shopping bags and other carry-ons are limited to items passengers can safely carry on the bus in one boarding, and without blocking the aisle. Passengers must have control over carry-ons at all times.